Resources

We’re here to help you run your business smoothly. Here, find helpful tools such as software updates, product warranty, user manuals and more!

If you need to contact support, please go to our support page to submit a ticket.

Red River Software Update for Version 12

CURRENTLY AVAILABLE: 12.0.1

What’s New in Version 12.0.1

Requirements prior to installation:

You must be running Windows 11 / Server 2016 or higher
You must make sure that RRS Version 12.0.0 is installed prior to running this Update.
You must be logged into the system as an Administrator to run the install.
You must have access to the internet for the required downloads
All users must be out of Red River Software while installing the update.

Red River Tax Table Update

CURRENT TAX YEAR 2026

As of February 3, 2026 the tax tables have been updated.

To perform this update you must be running the most current update (noted above).

Reminder: When performing the update, verify that all users are out of the software.

TRIPLE E Recent Releases

TRIPLE E SYSTEM GUIDES

Below is a comprehensive list of installation guides, user manuals, and configuration diagrams organized by product. For additional questions regarding installation, please contact customer support.

Pilot Pro Terminal

Fuel Control Terminal

User Guide

Marshal Sync Server

Installation Guide (Compact)

Navigator Site Controller

OneTouch Suite / Vanguard

Pioneer Card Processor

Sentinel Island Card Reader

Software / Applications

Windows 10 Imaging

PCI Documents

RED RIVER SOFTWARE GUIDES

Change Age Restriction Settings

On December 20th, 2019, the FDA officially raised the minimum age to purchase tobacco products from 18 to 21. Click below for instructions on how to change the age restriction settings in Red River Software.

How to Change Age Restriction Settings in RRS

System Requirements

Below are the system requirements necessary to run Red River Software.

Red River Software / Triple E Technologies Hardware Warranty Information

Warranty information listed here is organized by product. Please contact us for any additional questions.