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Resources

We’re here to help you run your business smoothly. Here, find helpful tools such as software updates, product warranty, user manuals and more!

 

If you need to contact support, please go to our support page to submit a ticket.

 

How To Install The Red River Update

CURRENT AVAILABLE UPDATE FOR 10.1 IS UPDATE 3

To perform this update you must be running version 10.1.0 or higher of Red River Software AND have downloaded the Windows Update (see below).

Reminder: All users must be out of Red River to install this update.

    Red River Tax Table Update

    CURRENT YEAR 2023

    As of February 1st, 2023, tax tables have been updated.

    To perform this update you must be running the most current update (noted above). Reminder: When performing the update, verify that no one will be entering payroll.

    Windows Online Update

    REQUIRED BY RRS GUIDE

    *If you are on Windows 8 (or later) or Server 2012 (or later), this Windows Online Update does not apply to you.

    This Update is required PRIOR to running any subsequent Red River Online Updates.

    Requirements prior to downloading the Windows Update:

    • You must be logged into the system as Administrator to run the intall.
    • You must have access to the internet for required downloads.
    • You must make sure that Version 8.2.0 Update CD is installed prior to running this Windows Online Update.
    • You must perform this Windows Online Update prior to performing any Red River Online Updates.

    Red River Software / Triple E Technologies Hardware Warranty Information

    Warranty information listed here is organized by product. Please contact us for any additional questions. 

    MARSHALL SYNC SERVER
    SENTINEL ISLAND CARD READER
    ONETOUCH POINT OF SALE
    PIONEER CARD PROCESSOR

    TRIPLE E SYSTEM GUIDES

    Below is a comprehensive list of installation guides, user manuals, and configuration diagrams organized by product. For additional questions regarding installation, please contact customer support.

    Fuel Control Terminal

    Marshal Sync Server

    Navigator Site Controller

    OneTouch Suite / Vanguard

    Pioneer Card Processor

    Sentinel Island Card Reader

    Software / Applications

    Windows 10 Imaging

    PCI Documents

     

    RED RIVER SOFTWARE GUIDES

     

    Change Age Restriction Settings

    On December 20th, 2019, the FDA officially raised the minimum age to purchase tobacco products from 18 to 21.  Click below for instructions on how to change the age restriction settings in Red River Software. 

    System Requirements

    Below are the system requirements necessary to run Red River Software.

    TRIPLE E Recent Releases

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