Best-in-class support from a U.S.-based team that knows the fuel and c-store business
Red River Software Customer Support
Red River Software support is staffed by U.S.-based technicians with decades of relevant industry experience. When you call, you reach an expert who understands General Ledger, Patronage, Fuel, and C-Store processes – not a script. This is the place to get help with your CSMinder, Secure EMV, RRFuel, and other Red River products.
Contact Red River Software Support
Call 844-783-7650 during business hours
Back Office Support: Monday – Friday, 8:00 AM – 5:00 PM CT
Point of Sale Support: Monday – Friday, 8:00 AM – 7:00 PM CT
Prefer email?
Send non-emergency tickets or screenshots to call@redriversoftware.com, or complete the support form to reach a specific department and we will respond within one business day.
Emergency Support
Customers with a current support contract can reach emergency support at 800-568-5998 for urgent, business-down issues (approximately 30-minute response).
Submit a Support Ticket
Use the support form to open a ticket. Include your contact info, company name, account number, software package and version, and a description of the issue so our team can help you faster.
Red River Software offers support plans to fit out you work.
For cloud-based users, unlimited support is included in your monthly fee. Other plans are based on the number of minutes used. On any plan, our agents work to resolve issues quickly and share learning resources so your team gets more out of the software.
Support Experts You Can Trust
When you call, you’re talking to someone who has actually done the work. Most of our agents came out of the industry, so General Ledger, Patronage, Fuel, and C-Store questions are familiar ground. A few have been helping customers for more than 30 years, and our team averages over 13 years of experience. And if something is easier to show than explain, an agent can hop onto your screen and walk you through it step by step.
Pay Online
Need to pay for Red River Software products or services? Sign in to the ePay portal to make a payment online.
View Open Tickets
Looking for the latest update on open tickets? Sign in to the customer portal to view open and recently closed tickets.
Contact Implementation Team
Are you a new customer needing to schedule training? Complete the form above or sign in to the customer portal to schedule with a trainer.
Frequently Asked Questions
Call 844-783-7650 during business hours, or email call@redriversoftware.com to submit a non-emergency ticket. Back office support is available 8 AM – 5 PM CT and point of sale support 8 AM – 7 PM CT, Monday through Friday.
Cloud-based users receive unlimited support included in the monthly fee. Other customers can choose a plan based on minutes used – our team can help you pick the right fit.
Have your company name, account number, software package and version, and a clear description of the issue ready so the agent can resolve it as quickly as possible.